Service Management gives your company a global competitive edge! With an ISO 20000 certified IT framework in place, you can be confident in cutting costs, improving efficiency and meeting your overall business targets.
ISO/IEC 20000 INTRODUCTION TRAINING
This one-day training enables participants to be familiar with the basic concepts of implementation and management of an Service Management System (SMS) as specified in ISO/IEC 20000-1:2005. The participant will learn the different components of an SMS, including the SMS policy, measuring performance, management’s commitment, internal audit, management review and continual improvement. Duration: 1 Day Course Format: In-house/Public
ISO/IEC 20000 FOUNDATION TRAINING
This course enables the participants to learn about the best practices for implementing and managing a Service Management System as specified in ISO/IEC 20000-1, as well as the best practices for implementing the Service Management processes starting from the ISO/IEC 20000. Duration: 2 Days Course Format: In-house/Public
ISO/IEC 20000 LEAD IMPLEMENTER TRAINING
This five-day intensive course enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC 20000-1. Duration: 5 Days Course Format: In-house/Public
ISO/IEC 20000 LEAD AUDITOR TRAINING
This intensive 5-day course will provide you with the knowledge and skills required to conduct and lead effective internal and external ITSMS audits that comply with the requirements of ISO/IEC 20000-1:2011 and “Guidelines for Quality and/or Environmental Management Systems Auditing”. Duration: 5 Days Course Format: Public
